Mar 03, 2016

Troubleshooting: "Object Already Exists" error prevents Elgato Game Capture HD installation

Some users installing Elgato Game Capture HD software will see an "Object Already Exists" error, causing the installation to fail.

Microsoft released an Windows Installer Service update on August 12, 2014, KB2918614:

http://support.microsoft.com/kb/2918614

This update has seemingly affected installers for many different applications, including Elgato Game Capture HD.

To resolve the issue, please uninstall the KB2918614 update.

1) Open the Control Panel

2) Select "Programs and Features"

3) Click on "View Installed Updates"

4) Look for "Security Update for Microsoft Windows (KB2918614)", and highlight it.

 

5) Click on "Uninstall"

6) Reboot your computer

7) Install Elgato Game Capture HD software again