Mar 03, 2016

Troubleshooting: Elgato Game Capture HD 2.0 software doesn't work with retro consoles

Some Elgato Game Capture HD 2.0 software users have reported problems with receiving video from retro consoles.  They may receive a black screen with audio, or no signal at all.

When reverting back to earlier Elgato Game Capture HD 1.42 software, the problem went away for them.

Our team investigated this issue, and we fixed the problem.

Affected users can download the latest version of Elgato Game Capture HD 2.0 software for Windows, version 2.01.17 (or higher).

You can download the latest version from here:

https://www.elgato.com/en/game-capture-hd-support

 
Uninstalling Elgato Game Capture 2.0 in Windows


Windows users may need to uninstall the older Elgato Game Capture HD software before they can reinstall Elgato Game Capture HD 2.01.17 (or higher).

If you are unfamiliar with the process of uninstalling Windows software, then please see this article:

How do I uninstall Elgato Game Capture HD software?