Sep 29, 2016

YouTube Login Issue for Elgato Game Capture HD software (August 2016)

Update: August 4, 2016

We have a new version of the Elgato Game Capture HD software that should solve this issue.

You can download version 3.20.26 from our website:

Fix for YouTube Login Issue - 3.20.26

This build should resolve the issue that is described in the remainder of this article.  Thus, if you have the symptoms that are described below, try 3.20.26.

 


As of August 2016, a YouTube login problem has started with Elgato Game Capture HD software.

In the Live Streaming section, customers are told that they need to use a new browser to login to YouTube.  They will see a window from Google that looks like this, which says "Your browser is not supported anymore.  Please update to a more recent one."

 

This is a problem that affects the Elgato Game Capture HD software.  You do not need to download a new web browser - that will not help.

We are currently researching what exact versions of Windows this affects.  It may affect various installations of Windows 7, 8 and 10, but we will need to do more testing with all OS versions to make sure.

This problem affects:

Elgato Game Capture HD
Elgato Game Capture HD60
Elgato Game Capture HD60 S
Elgato Game Capture HD60 Pro


Due to this problem, many Elgato Gaming customers using Windows will temporarily not be able to log into YouTube, for uploading video, or for streaming.

We are working now with YouTube to understand the nature of the problem, and to formulate a very quick fix.

Once a solution has been prepared, we will let all Elgato Gaming customers know via this article.

Thank you for your patience while we resolve this important issue.