To support HDR pass-through, Elgato Game Capture 4K60 Pro needed an update, which we silently built into all Elgato Game Capture 4K60 Pros after July. That means some of you may have an earlier version of Elgato Game Capture 4K60 Pro that does not support HDR passthrough, and that stinks, right? We put some thought into this and…
Alongside the release of 4K Capture Utility 1.2, we’re also pleased to announce the Elgato Game Capture 4K60 Pro HDR upgrade program. We are giving everyone with a Elgato Game Capture 4K60 Pro the chance to upgrade to the newer version with HDR pass-through support, free of charge.
Ok, so how does it work?
Q: How can I check if my Elgato Game Capture 4K60 Pro supports HDR pass-through or not?
A: Download and install 4K Capture Utility 1.2. Once installed, open the settings menu and go to the device tab.
If you see a checkbox at the bottom to enable HDR, then your Elgato Game Capture 4K60 Pro supports HDR pass-through.
If you do not see that check box, then your Elgato Game Capture 4K60 Pro does not support HDR pass-through
Q: I have an older Elgato Game Capture 4K60 Pro, how does the exchange process work?
A: The process is straightforward:
First you will need to give us some information about yourself and your Elgato Game Capture 4K60 Pro here:
Once the information is submitted, our team will review.
If the request is approved, you will be provided with a pre-paid shipping label. Pack up the Elgato Game Capture 4K60 Pro, put the label on it and send it back to us.
Our team will then verify that we got your Elgato Game Capture 4K60 Pro and send out a new Elgato Game Capture 4K60 Pro with HDR pass-through.
Q: How long can the exchange process take, from my home, to Elgato Gaming, and then back home?
A: It all depends on where you are in the world. It may be as quick as 10 business days if you are in the US or parts of Europe, or longer for other parts of the world. We will strive to get your replacement to you as quickly as possible, and we'll give you updates each step of the way. We'll also give you tracking numbers upon request.
Q: How long will the exchange program run for?
A: The Elgato Game Capture 4K60 Pro HDR upgrade program will end on January 31st, 2019.