Feb 15, 2019

February 1, 2019 - Temporary Issue with streaming to some Facebook Pages

We are aware that a small number of users were unable to stream to Facebook via Game Capture software, since February 1, 2019.

The Facebook team is helping us find solutions for all of our affected customers.

 
Solution for Windows Users


On February 14, 2019, Elgato Gaming released an update for *Game Capture (Windows)*.

With version 3.70.30 live streaming to Facebook pages is working again.

You can get the latest Windows software here:

Elgato Game Capture Software Release Notes - Windows

 
Solution for Mac Users

 
A few macOS users have let us know they are having similar Facebook issues, and we are working on those now. We hope a solution will be ready very soon.

If you need a workaround, it's possible that a RTMP connection will work for you.

RTMP Streaming and Elgato Game Capture HD

If you need additional help with RTMP, please contact Elgato Support for more assistance.

We apologize for any inconvenience this has caused.